Order Not Needed: Customers can cancel their order at any time if they determine that the design project is no longer required. However, in such cases, no refund will be provided.

Timeframe for Fee-Free Cancellation: Customers can cancel their order within the same day or within 24 hours from the time of placing the order without incurring any cancellation fees. If the cancellation request falls within this timeframe and the customer has already made a payment, a refund will be issued.

Initiating a Cancellation Request: To initiate a cancellation request, customers should contact the company’s customer support team by writing an email to team@dessignip.com. The cancellation request should include relevant order details and the reason for cancellation.

It’s important to note that any cancellation requests received after the specified timeframe or if the design project has already been initiated may not be eligible for a refund. The customer should refer to the refund policy mentioned earlier for further details on eligibility and refund processing.